客户助手
AI 辅助沟通、议价与报价。粘贴客户消息 → AI 生成回复建议 → 语气调整（更正式 / 更热情 / 更强硬议价）→ 标记已发送。支持议价话术、报价单预览与英文 PI / PL / CI 快捷生成，可嵌入官网与社媒作为对外自助问答。
support_agentAI 辅助沟通、议价与报价
smart_toy 已为您生成回复建议：
Hi Sarah,
Thank you for your candid feedback — I really appreciate you sharing this with me.
I understand price matters, and I want to be transparent about what our quotation includes: full CE/ROHS certification, a 5-year warranty, and a guaranteed 25-30 day lead time (most suppliers quote 45+ days in peak season).
That said, I do have room to work with you. If you can increase the order to 800 units, I can offer a 5% discount, which brings us much closer to the number you mentioned — and gives you better unit economics overall.
Would that work for you? I can send a revised PI today.
Best regards,
Amy | Nova International
Thank you for your candid feedback — I really appreciate you sharing this with me.
I understand price matters, and I want to be transparent about what our quotation includes: full CE/ROHS certification, a 5-year warranty, and a guaranteed 25-30 day lead time (most suppliers quote 45+ days in peak season).
That said, I do have room to work with you. If you can increase the order to 800 units, I can offer a 5% discount, which brings us much closer to the number you mentioned — and gives you better unit economics overall.
Would that work for you? I can send a revised PI today.
Best regards,
Amy | Nova International
warning对客沟通草稿 · AI 生成内容发送前请人工核对
forum议价话术建议
客户说「价格太高」expand_more
第一步 — 不急于降价：先确认对方比较的是否为同规格产品，很多时候竞品的低价对应更低配置。
第二步 — 强调价值：认证齐全（CE/ROHS/FCC）、五年质保、交期 25-30 天（旺季竞品普遍 45+ 天）。
第三步 — 有条件让步：「增加订单量」换「降价」，而非无条件降价，保护价格体系。
第二步 — 强调价值：认证齐全（CE/ROHS/FCC）、五年质保、交期 25-30 天（旺季竞品普遍 45+ 天）。
第三步 — 有条件让步：「增加订单量」换「降价」，而非无条件降价，保护价格体系。
客户说「要考虑一下」expand_more
追问具体顾虑点，给出限时优惠制造紧迫感，同时提供样品降低决策门槛。
客户要求长账期expand_more
依据背调等级差异化处理：A 级可给 30 天账期；B 级建议 30% 定金 + 见提单副本付款；C/D 级坚持全款或信用证。
礼貌催单模板expand_more
「Hi [Name], just following up on the PI I sent last week. Our production slots for this month are filling up fast — I'd hate for you to miss the current lead time. Let me know if you need anything adjusted.」
request_quote报价单预览
| 产品 | 数量 | 单价 | 小计 |
|---|---|---|---|
| Outdoor Folding Lounge Chair | 800 | $28.50 | $22,800 |
| Shipping (FOB Ningbo) | 1 | $0.00 | $0 |
| OEM Logo Printing | 800 | $0.80 | $640 |
小计$23,440
批量折扣 (5%)-$1,172
预计总价$22,268
info 按当前汇率约 ¥159,296 · 利润率 26.4%（目标 28%，已让利 1.6%）
快捷操作
生成文件与助手设置
description 文件生成
download 导出
person 当前客户
客户Global Trade Co.
联系人Sarah Johnson
背调等级A 级
最高可接受折扣5%
历史成交1 单 · ¥18,400
tune 助手配置
知识库管理产品手册常见问答成交案例
对外网站 / 社媒嵌入
允许在 GEO 官网与社媒渠道嵌入助手入口
发送前强制人工确认
所有对客内容需人工点击确认后方可发送
public对外自助问答（嵌入 GEO 官网与社媒渠道）
嵌入官网与社媒的自助问答，7×24 小时响应并自动留资
public 访客提问记录
访
访客 · Global Trade Co.刚刚
请问户外家具的最小起订量是多少？
访
访客 · 未识别3 分钟前
LED 灯具有 CE 认证吗？
访
访客 · Bella Casa Srl18 分钟前
能发货到意大利吗？运费怎么算？
访
访客 · 未识别42 分钟前
可以定制 LOGO 吗？
smart_toy AI 自动回答
Q：请问户外家具的最小起订量是多少？
A：我们户外家具系列的标准起订量为 100 件，可根据具体型号协商。如果您需要了解阶梯价格（100 / 300 / 800 件不同档位），我可以为您生成一份报价单，或安排业务经理与您详细沟通。请问方便留下您的邮箱吗？
check_circle 该访客已留资，线索已自动推送至 业务转化 CRM